Home | Our experience
|MasterMinds has successfully devised, managed and delivered training programmes, seminars, workshops and consultancy services to small and medium sized businesses, as well as full-size corporations.
Our consultancy services and learning programmes are developed in complete collaboration with our clients and their objectives.
Training and development case studies
Take a look at the following case studies highlighting the varied learning and consultancy services we provide:
Our experience, combined with our interactive learning approach can benefit your company. Contact us today to have a chat about your organisations learning and development needs. Together we can start building a plan for your business growth.
|Multi-discipline Soft-Skills Training Workshops
Coca-Cola Bottling Company Egypt
Tasked with developing 660 of Coca-Cola’s employees, each from different departments within the organisation – Finance, HR, Technical, Organisational Excellence Team and Sales, over an initial eighteen-month period. Download the full Coca-Cola Egypt case study as an Adobe PDF document (108Kb).
|Change Management Seminar
A two-day seminar delivered in conjunction with Raya Holdings Ltd that explored how in today’s world, change is inevitable and discussed ways that we are best set to deal with it. Attendees were from various industry backgrounds and from both management and non-management levels. Download the full Raya Academy case study as an Adobe PDF document (107Kb).
|Developing a Sales Team – Advanced Consultative Sales
Trainees were required to learn basic and advanced consultative sales techniques and work together as a team within the outlets. The main learning focus was aimed at personal selling, where the salesperson played the role of a consultant. Download the full Zain Group case study as an Adobe PDF document (108Kb).
|Developing a Customer Services Strategy & Sales Team
Developed an in-house sales team whose purpose was to provide both quality service and demonstrate professional sales skills to their customers. The creation of a cohesive team that would set Baraka as a leader in their industry, increase customer retention and company revenue.Download the full Baraka Optics case study as an Adobe PDF document (107Kb).
|Customer Service Behaviour
Leading Egyptian Banking Organisation
Managed and ran the ‘Customer Service Certificate’ training programme. Training was delivered to frontline staff from the Customer Services department; as well as Branch and Assistant Managers responsible for the delivery of high quality customer service.Download the full Customer Service Behaviour case study as an Adobe PDF document (80Kb).
|Advanced Customer Service Training
Leading Egyptian Bank
Developed, managed and ran an advanced customer services training workshop. Training was delivered to frontline staff from the Customer Services department who are responsible for the delivery of high quality service to their customers.Download the full Customer Service Training case study as an Adobe PDF document (146Kb).
|Advanced Team Building – Team Performance Day
PICO Petroleum International
Developed an in-house training day programme for 70+ employees. The session focused on developing, raising the level of interest in and commitment to teamwork in the organisation.Download the full PICO case study as an Adobe PDF document (188Kb).
|Situational Leadership and Team Building Development
Training was provided to Managers and Plant General Managers regarding situational leadership, leadership skills, as well as team building and advanced behavioural style.Download the full Toshiba El-Araby case study as an Adobe PDF document (107Kb).
|Decision Making Skills & Problem Solving Strategies
Developed and trained company associates in decision-making and problem solving strategies and skills.Download the full Oriental Weavers case study as an Adobe PDF document (104Kb).
|Negotiation Skills Training
Raya Holdings Ltd
Developed a customer service strategy, together with negotiation, communication and conflict handling skills to call centre staff within the organisation.Download the full Negotiation Skills Training case study as an Adobe PDF document (101Kb).
|Developing Team Communication Skills
Implementation of a two-day training workshop, focusing on handling internal and external customers in order to improve communications across all staff levels within the company. Training was delivered to staff that dealt directly or indirectly with clients.Download the full Charisma Travel case study as an Adobe PDF document (106Kb).
|Youth Contribution in the Community Learning Programme
Ship For World Youth Programme
Amr Shamala was selected by the Japanese Government as an official Advisor for SWY22 in 2010. He was appointed to deliver a series of sessions that concentrated on Youth Development in the Community.Download the full Ship For Word Youth Programme case study as an Adobe PDF document (164Kb).
|Executive Bestseller Book Club
Mercedes MCV – Manufacturing Commercial Vehicles
Book presentation to senior executives with the aim of generating ways to motivate their workforce as a result of the presentation.Download the full Mercedes MCV case study as an Adobe PDF document (103Kb).
|Creation of Learning Organisation
Created a learning organisation in the food and beverage department, by creating and encouraging a learning environment and managing people through the change.Download the full J.W. Marriott case study as an Adobe PDF document (102Kb).
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